Patient Access Representative

• Schedule patients for treatment by multiple providers and treatment areas.
• Arrange a variety of associated tests and procedures according to established guidelines and specific criteria.
• Apply relevant functional knowledge of multiple treatment areas.
• The priority and sequence of associated procedures and tests and primary care services.
• Coordinate the provision of multiple services to patients.
• Schedule patients for outpatient services or visits to multiple departments.
• Comply with referral management regulations established for primary care providers.
• Capture demographic and financial information required to complete patient registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Conduct field phone calls regarding appointment times, billing issues, appointment cancellations and all related kinds of concerns.
• Provide patient with standard information regarding their personal preparation for scheduled procedures.

Experience

• 1 to 3 years of experience in customer service/Call centre the same field.
• Experience using Microsoft office (Outlook, Excel, Word, and PowerPoint).

Education

• High School/ Diploma/ Graduates or similar preferred

• Ability to communicate in Arabic and English (speaking and writing)
• Experience using Microsoft office (Outlook, Excel, Word, and PowerPoint).