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Taiba Hospital career site
Patient Access · Taiba Hospital

Patient Access Ambassador

At Taiba Hospital, genuine care begins at hello. As Patient Access Ambassador, you’ll welcome guests, guide them through registration & scheduling, and ensure seamless service from the very first step

We usually respond within three days

Job Title: Patient Access Ambassador

Job Code: PAA-001

Grade: A4

Department: Patient Access Services


Your Impact

  • ≥ 95 % first-contact satisfaction rate
  • 100 % accuracy in registration & insurance verification
  • ≥ 90 % of inquiries resolved at first contact

What you will do

  • Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.
  • Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.
  • Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.
  • Customer Service: Greet patients warmly; address questions and resolve concerns promptly.
  • Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.
  • Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.
  • Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.

How success is measured

  • Zero patient-confidentiality breaches
  • Service standards met or exceeded
  • Timely, error-free registration & scheduling
  • Consistent data-entry accuracy
  • Positive feedback on professional grooming & communication

You will thrive here if you have…

  • Associate’s degree in Business Administration or related (University degree preferred)
  • 1–3 years in patient services, hospitality, aviation, or telecom front-line roles
  • Fluent in English & Arabic (spoken & written)
  • Tech-savvy: CRM, HIS, and MS Office proficiency
  • High emotional intelligence and service orientation under pressure
  • Professional grooming with excellent interpersonal skills

Competencies we value

  • Communication - Clear, courteous, effective interactions
  • Client Focus - Anticipating and meeting patient needs
  • Adaptability - Flexibility in a dynamic environment
  • Teamwork - Cooperative, supportive collaboration
  • Initiative - Proactive problem-solving and suggestions

Ready to bring premium hospitality to healthcare?

Apply now and become the face of genuine care at Taiba Hospital.

Department
Patient Access
Locations
Taiba Hospital
Picture of Pearl Mathews
Contact Pearl Mathews People Acquisition Senior Officer – People's Services

Colleagues

Picture of Rashed S. AlFadala, MHA
Rashed S. AlFadala, MHA
Chief Administration Officer
Picture of Dr. Aysha John
Dr. Aysha John
Chief Quality & PEX Officer
Picture of Nancy Geith
Nancy Geith
Patient Access Manager
Picture of Fatima Mahdi
Fatima Mahdi
Patient Access · Taiba Hospital

Patient Access Ambassador

At Taiba Hospital, genuine care begins at hello. As Patient Access Ambassador, you’ll welcome guests, guide them through registration & scheduling, and ensure seamless service from the very first step

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@taibahospital.com